Welcome to Perfume Valley! These terms and conditions govern the use of our website and the purchase of products from our online store. By using our website and making a purchase, you agree to these terms and conditions. Please read them carefully.
1. Shipping and Delivery
- Shipping Services:
- We ship orders via USPS services. Shipping costs are calculated based on the selected shipping method and will be borne by the customer, except where otherwise specified.
- Available shipping methods include:
- USPS Priority Mail
- USPS Priority Express Mail
- USPS Ground Advantage (free for the customer; paid by the seller)
- Order Processing:
- Orders are typically processed within 1-3 business days. Delivery times may vary depending on the shipping method selected and the destination.
- International Shipping:
- Customers are responsible for any customs duties, taxes, or other fees associated with international shipments.
- We do not accept returns for international orders. Any exceptions will be considered on a case-by-case basis, and return shipping costs will be the customer’s responsibility.
2. Returns and Refunds
- Return Policy:
- We offer a 7-day return policy for orders shipped within the USA. If you are not satisfied with your purchase, you may return the product within 7 days of the delivery date.
- The returned item must be unused, in its original packaging, and in the same condition that you received it.
- Return Shipping Costs:
- The customer is responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.
- Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within a certain number of days.
- Restocking Fee: A restocking fee may apply, and a back-to-shelf charge will be deducted from the refund amount based on a percentage of the item’s original price.
- Non-Returnable Items:
- Due to health and safety reasons, certain products such as opened perfumes, bath and body products, and powders may not be eligible for returns.
- International Orders:
- Returns are not accepted for orders shipped outside the USA. In rare cases where an exception is made, the customer will be responsible for any return shipping fees.
3. Order Cancellations
- Orders may be cancelled within 24 hours of placing the order. After this period, cancellations may not be accepted if the order has already been processed for shipping.
4. Limitation of Liability
- Perfume Valley is not liable for any damages arising from the use of this website or from products purchased through the site, including but not limited to direct, indirect, incidental, punitive, or consequential damages.
5. Changes to Terms and Conditions
- Perfume Valley reserves the right to update or modify these terms and conditions at any time without prior notice. The latest version of the terms and conditions will always be available on our website.
6. Contact Information
- For any questions or concerns regarding our terms and conditions, shipping policies, or return policies, please contact our customer service team at vedparkashleo@hotmail.com.
By purchasing from Perfume Valley, you agree to comply with these terms and conditions. Thank you for shopping with us!